Customer Communication & Privacy Policy
- Dynamic Consent Model
Communication preferences are captured at each order via secure Microsoft Form logic. Customers may opt in to SMS messaging per session. No long-term enrollment is maintained.
- Email Communication Channel
All order-related email correspondence is conducted through our Microsoft-verified domain @picantepequinsalsaco.com, using the shared mailbox support@picantepequinsalsaco.com. Customers may reply directly to any email from this address.
- SMS Use Case
SMS is offered primarily when email replies are unavailable, unread, or impractical. Messages are strictly transactional: confirming orders, coordinating delivery, and enabling payment election.
- Consent Scope for SMS
Customers who opt in to SMS messaging allow Picanté Pequin to send automated messages via Twilio and permit direct staff contact related to their order. No marketing messages are ever sent.
- Staff Outreach Protocol
Once delivery or payment choices are made (via SMS or email), remaining correspondence may be completed via our support email or designated staff phone numbers, depending on customer reachability.
- Data Handling
Customer phone numbers and email addresses are stored only to minimize manual entry and enable order fulfillment. No data is shared, sold, or reused outside the transaction flow.
- Governance & Logging
All SMS dispatches are gated by Power Automate logic, logged, and tagged for internal audit alignment. Email correspondence is retained per Microsoft retention policy under our verified business account.
- Routing Integrity
SMS messages are transmitted via verified Twilio long-code or approved toll-free numbers. All email messages originate from Microsoft-hosted infrastructure using our verified domain.
- Customer Control
Communication is customer-elected per session. No opt-out mechanism is required, as messages are sent only upon session-specific opt-in or direct customer action.